Online Class Instructions (Zoom)

All our classes are available through our secure Zoom telehealth platform. Here's how to prepare for and attend your online sessions.

Before You Attend Online Classes

Before you plan to attend any online class, make sure that your balance is sufficient to cover the cost of the class. You should do this at least an hour before the class begins, as this is when we send out Zoom invites to your email.

How to check your balance: Login to your Reliatrax account or visit our Make A Payment page to make a payment.

Note: Clients who do not have a sufficient balance will not receive a Zoom invite and cannot join the class. Missed classes due to insufficient balance will still be charged.

Familiarize Yourself with Zoom

If you're new to Zoom, we highly recommend getting comfortable with it before your first class. Visit Zoom's test page at zoom.us/test to initiate a demonstration meeting. This will guide you through the functionalities and ensure your video, audio, and microphones work correctly.

Joining Your Class

If your balance is sufficient, you'll receive an email invitation between one hour to 30 minutes before the class starts. This email will contain a link that directs you to your Zoom class.

Important: Join the class before it starts. Late arrivals may not be permitted to enter.

Zoom Class Rules and Requirements

To provide a secure, respectful, and conducive learning environment, please follow these requirements:

• Payment: maintain a positive balance sufficient to cover the cost of class at least one hour before the class starts. Those with insufficient balance will not receive an invite nor be allowed to join.
• Attendance: join the class before it starts. Late arrivals may not be permitted into the class.
• Video and privacy: per state telehealth regulation, clients must show their faces at all times during the class. Per HIPAA regulations and our policies, clients must be alone in the room during class to maintain confidentiality.
• Behavior: no unrelated activities during class - using phones, watching TV, listening to music, cooking, eating, cleaning, or being in a moving vehicle (violates confidentiality and is unsafe).
• Posture and appearance: be in an upright position (not lying down) and fully clothed as if attending class in person.
• Communication: take turns speaking and mute yourself when not speaking to limit background noise.